We want you to be happy with your order! Please let us know if you have any issues. We offer a no-questions-asked return policy on unopened products – your choice of a refund or credit once we receive the return. Just contact us at support@ogbotanicals.co within 30 days of receiving the products. If you’re returning due to an error on our end, we’ll pay for the return shipping. Note that we are not responsible for any shipments lost or damaged in transit by USPS. If you are unhappy with the product and you already opened it, we can refund you 100% of the order. You will need to pay for the return shipping and you will be refunded once we receive the product. If you already used over 25% of the product you will be disqualified from a refund. Customers are limited to one refund per individual product. Customers are disqualified from refunds if it has been more than 30 days from when they received the order.