OG Botanicals LLC

Terms & Conditions

By using this website, you agree to these terms and conditions. All customers must be at least 18 years of age (or 21 years old depending on your local laws) to purchase our products. All of our products are not sold for human or animal consumption. Products on this website are sold only for botanical and laboratory research purposes. Therefore, it is not intended to diagnose, treat, cure, prevent any diseases, or for any other purpose unless stated by OG Botanicals LLC. OGBotanicals.co reserves the right to change this document, in whole or in part, at any time without prior notice to you. You should always review this page prior to using this website and or services so you fully understand the terms and conditions you are allowed access to.

Intent to Use

Information available on OGBotanicals.co, social media accounts, text messages, phone calls, and emails is not intended to diagnose any medical condition or disease. Customer acknowledges that the products offered, have not been tested by OGBotanicals.co for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use. Customer warrants to OGBotanicals.co that any material produced with products from OGBotanicals.co shall not be adulterated or misbranded within the meaning of the Federal Food, Drug and Cosmetic. Additionally the customer agrees to not resell any products purchased  from OGBotanicals.co without written authorization from OGBotanicals.co. The customer, and any other business or individual, is  not permitted to represent themselves as OGBotanicals.co unless agreed upon under a written contract. 

All customers represent and warrant that through their own review and study that they are fully aware and knowledgeable about the following: Government regulations regarding the use of and exposure to all products. OGBotanicals.co reserves the right to limit and/or deny sales of products to any unqualified individuals if we have reason to believe that abuse or misuse will occur.

Liability Restrictions

All customers herby agree to not hold OGBotanicals.co and our affiliates, officers, directors, agents, partners, and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due out of your use of the content on this website, or any content you submit, post, or send through OGBotanicals.co, your use of this website, your connection to this website, your violation of these terms and conditions, or your violations of any rights of another. This website is typically available 24 hours per day 7 days per week, 365 days per years, but OGBotanicals.co reserves the right to make our website unavailable at any time, for any reason, and for any length of time.

Shipping Terms & Conditions

We ship primarily through USPS. USPS First Class (2 to 3 days), USPS Priority Mail (2 to 3 days), and USPS Priority Mail Express (1 to 2 days). Orders are typically processed and given to USPS within 24 hours of you placing your order Monday through Friday (with some exceptions). New customers will have a 3-4 day delay to validate funds if your order is paid via the E-Check payment method.  Please use Cryptocurrencies or email us at support@ogbotanicals.co to ask about alternative payment options for faster shipping times. The times above are only estimates based on USPS and could vary depending on your location, holidays, and USPS having high volumes of packages. We are not responsible for any delays, lost packages, or damaged packages. USPS Priority Mail and USPS Priority Mail Express covers up to $50 – $100 worth of damages or lost packages. If you have any other questions you can reach us at support@ogbotanicals.co

Shipping Delay Causes

E-Check Payment Method – If you are a new customer and paying via the E-Check payment method there will be a 3-4 day delay to validate funds. Repeat customers who pay using the same bank details will have their orders processed within 24 hours of placing their order Monday through Friday.

Pasteurization – If you have placed a large order of a single strain and we do not have enough of that strain currently Pasteurized then there will be a 1-day delay in shipping. We care about your safety so we ensure all Kratom is Pasteurized before we ship out orders to minimize any potential risk. 

Kratom Capsules – OG Botanicals does not fill Kratom capsules before receiving an order so depending on the number of capsules we may need 1 to 2 days to properly prepare your order. 

Shipping Restrictions

Must be 21+ where applicable and 18+ to purchase. This product has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, or prevent any disease. We are unable to ship this product to the following states: Indiana, Wisconsin, Rhode Island, Arkansas, Vermont, and Alabama. We are unable to ship this product to the following counties: Alton, Edwardsville County, Jerseyville (Illinois), Sarasota County (Florida), Columbus, Union County (Mississippi)  San Diego, and Oceanside (California). 

Refund Policy

We want you to be happy with your order! Please let us know if you have any issues. We offer a no-questions-asked return policy on unopened products – your choice of a refund or credit once we receive the return. Just contact us at support@ogbotanicals.co within 30 days of receiving the products. If you’re returning due to an error on our end, we’ll pay for the return shipping. Note that we are not responsible for any shipments lost or damaged in transit by USPS. If you are unhappy with the product and you already opened it, we can refund you 100% of the order. You will need to pay for the return shipping and you will be refunded once we receive the product. If you already used over 25% of the product you will be disqualified from a refund. Customers are limited to one refund per individual product. Customers are disqualified from refunds if it has been more than 30 days from when they received the order.